Updated 4 November 2026
Help and support
Questions about the Rivit Invoices app or the dashboard? Email support@rivitpay.com.
- Contact us
- Cancel Pro
- Delete your account
- How card payments and payouts work
- Signing in
- Terms and privacy
Contact us
Email support@rivitpay.com. In the app, go to Settings → Email support. That opens an email with your app version filled in, which helps us find the problem faster.
If your question is about an account, write from the email address you sign in with.
Rivit Invoices is made by Red Bridge Network Inc.
25 Parkway Forest Drive, Toronto, ON M2J 1L4, Canada
Cancel Pro
You buy Pro through the App Store or Google Play, so you cancel it there too. We can't cancel it for you.
- iPhone: open Settings → your name → Subscriptions → Rivit Invoices → Cancel Subscription. In the app, Settings → Plan → Manage takes you to the same place.
- Android: open the Play Store app → your profile picture → Payments & subscriptions → Subscriptions → Rivit Invoices → Cancel.
Cancel at least 24 hours before your free trial or current period ends, or you're charged for the next one. After you cancel, Pro stays on until the end of the period you've paid for. Then your account moves to the free plan, and your invoices stay.
Refunds for Pro come from Apple or Google, not us. Ask Apple at reportaproblem.apple.com, or Google on its refund page.
Delete your account
- In the app: Settings → Account → Delete account.
- On the web: sign in at dashboard.rivitpay.com, open Settings and choose Delete account.
- By email: write to support@rivitpay.com from the email address on your account, and we'll delete it for you.
Deleting removes your invoices, estimates, clients, business profile, logos and saved PDFs straight away, and the payment links you've sent stop working. It's one account, so deleting it in the app deletes it on the web too.
Two things it doesn't do:
- It doesn't cancel Pro. Cancel Pro first (see above), or the store keeps billing you.
- It doesn't close your Stripe account. That's yours, along with any money on its way to your bank. To close it, contact Stripe.
The privacy policy lists exactly what's removed and what other companies keep.
How card payments and payouts work
- Connect Stripe once. In the app, go to Settings → Get paid by card. Stripe asks for your ID and bank details on its own pages.
- Your client pays on your invoice's pay page. The money goes into your own Stripe account. Rivit Invoices never holds it.
- Stripe pays out to your bank on Stripe's schedule. When the money arrives depends on your country and your Stripe account. You can see each payout in your Stripe Dashboard.
- Fees. On the free plan we take 0.65% of each card payment. Pro removes that fee. Stripe's own processing fee applies on both plans.
- Refunds and disputes on a client's payment go through Stripe, in your Stripe Dashboard.
If a payout is late or Stripe holds a payment, Stripe makes that call, so Stripe's support team is the one that can fix it. Start at support.stripe.com. If you're not sure whose problem it is, email us and we'll help you work it out.
Signing in
- Sign in with Apple, Google or a 6-digit code sent to your email. All three reach the same account when they use the same email address.
- A code works for 5 minutes. If it doesn't arrive, check your spam folder, then ask for a new one.
- You can make and preview invoices without an account. You need one to send them.